NEED HELP?

We accept Paypal, Visa, Master Card, American Express, and Bank Transfer.

Usually, we adopt door-to-door international express delivery. You can also choose air or sea transportation if your quantity is large.

1. How long will it take to ship the products?

It usually takes 3-7 business days by FedEx/DHL, depending on your location.

To ship by regular logistics company, that depends on your specific locations.

2. Could we have any discount on postage?

Yes, of course! We keep long-term cooperation with DHL/FedEx and other international express companies and enjoy preferential freight prices.

The website shipping is the discounted price.

3. Could you tell me the shipping cost before order?

Yes, of course!

1> The freight depends on a different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.

2> After confirming the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.

3> If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.

4. About delivery time.

After you place an order, we will check your order first and then send the invoice to you within 24 hours. Shipment will be arranged within 1-3 working days after we receive the full payment.

5. About tracking number.

After your package is sent, we will provide you a tracking number, so you check where is your package.

6. About the risk of customs detention.

1> Our price does not include import duties and other fees of countries;

2> International express companies handle the export customs declaration as agents, the goods can usually be exported smoothly.

Due to different policies in different countries, for example, if the goods encounter a customs detention, customers need to deliver the relevant taxes by themselves.

3> We will always prepare necessary documents to help customers on smooth customs clearance, such as export by way of “free sample “or “gift”.

4> We can also make a low-price invoice to help declare export according to customer’s requirements.

Attention:

We offer our customers a 24-hour hesitation period. During your hesitation, we support our customers for any unreasonable refund request.

After the hesitation period, we only provide exchange and return services. Please make final decision within the hesitation period.

Items purchased from our website may be exchanged or returned within 20 working days from the date of shipment.

Items that were damaged or defective, we will refund. However, we will not be responsible for the damages caused by shipping.

Items that are not fit are not returnable. Please email us on the sizes, color, etc before purchasing the items.

Please Note:

Return Order Condition:

The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.

Shipping Charges for Return Items:

Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.

Shipping Option or Return Items:

When sending a return or exchange, we recommend that you use a parcel service such as EMS or DHL that offers a tracking method.

If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.

Shipping Duration for Return Items:

Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.

Credits:

Credits will be issued within 14 days of receipt of the item. Please include your order date and order number to expedite the processing of your credit.

Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.

1. How to deal with, If the item is defective?

We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.

1> If the item is defective, please notify us within 3 days of delivery.

2> Please shoot the picture of the item is defective, and then send the picture to us by email, so that we submit them to our Technical Director. After he/she checks and agrees, we will add the replacement to your next order for free or refund related value.

3> If we could not Identification. All items must be returned in their original condition, to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs and custom fees incurred. But to compensate for the loss of customers, through our assessment, we will give you some more discounts on the next order.

2. Return

1> Email the reason for returning goods to the seller.

2> Please pay the returning shipping fee and clearance fee yourself in advance, and also you need to take responsibility for the shipping fee of sending to you, then we will accept returns.

3> After we get the returning package and after check, we will refund you if the returning goods all in good condition.

Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.

About Local taxes and import duties

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office before ordering.

How to get tax less or free upon import? 

Any import charges or fees are the buyer’s responsibility. To ensure you receive your order tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you complete the order.

This privacy statement discloses the privacy practices for www.carrysma.com –  We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.

Information Collection and Use www.carrysma.com collect information from our users at several different points on our website.

Order

We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to communicate with the customer.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the website that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

Aggregate Information

The website www.carrysma.com uses aggregate information from demographic surveys, traffic patterns, and IP addresses to customize our site. Aggregate information is occasionally shared with third parties for purposes such as planning or executing advertising or promotions.

Catalog, Newsletters, etc.

If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users’ privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.

On rare occasions, it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional for sure.

Security

We take every precaution to protect our users’ information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your web browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access. However, security systems are not infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Supplementation of Information

In order to properly fulfill our obligation to our customers, it is necessary for us to supplement the information we receive with information from third-party sources such as our affiliated websites. For example, in order for Ebay.com to enhance our ability to tailor the site to an individual’s preference, we combine information about the purchasing habits of users with similar information from our affiliated sites. When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users’ preferences.

Special Offers

Established members will occasionally receive information on products, services, special offers, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correcting/Updating/Deleting/Deactivating

If a user’s personally identifiable information changes (such as your zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.

Choice/Opt-Out

Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our e-mail.

Changes to This Policy

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to the date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. The use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

Privacy Notice and Disclaimer

Once goods left China, we are not responsible for all charges or losses caused by buyer country customs and buyers. Basically there are the following situations:

1) Customs fees charged by buyer country customs 

2) Buyer country customs hold the goods

3) Buyer do not do customs clearance

4) Buyer wants to cancel the order

5) Goods are returned or abandoned because the buyer did not deal with related cases of the customs clearance.

6) Other situations caused by buyer country customs and buyer

1. GENERAL

These Terms of Service govern your use of our website located at www.carrysma.com and form a binding contractual agreement between you, the user of the Site and us.  For that reason, these Terms are important and you should read them carefully and contact us with any questions before you use the Site.

By viewing or browsing the Site, you acknowledge that you have had sufficient chance to read and understand these Terms and that you agree to be bound by them. If you do not agree to these Terms, you may not access or otherwise use the Site and the Services offered on the Site.

2. DEFINITIONS

In these Terms: Content means any data, text, software, images, audio or video material and other content, in any medium, provided by Carrysma Supply Co. Ltd to you. Intellectual Property means all intellectual property rights, including all copyright, patents, trademarks, design rights, trade secrets, domain names, know-how and other rights of a similar nature, whether registerable or not and whether registered or not, and any applications for registration or rights to make such an application.

Site means www.carrysma.com

Terms means these Terms of Use and the documents referred to in it.

User means a person who gains access to the Site.

You mean you, the person using the Site.

3. ACCESSING THE SITE

You acknowledge and agree that although we will use all reasonable efforts to ensure that the Site is available, temporary interruptions of the Site may occur. We shall not be liable to any person or entity for loss or damage incurred by such downtimes.

All Content and services provided on or through this site are provided “as is” and “as available” for your use. The Content is provided without warranties or conditions of any kind either express or implied, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose or non-infringement. Your use of this site is solely at your risk.

We reserve the right to withdraw or amend the Services and Content we provide on the Site without notice. We may restrict access to some parts of or the entire Site, from time to time.

4. PAYMENT GATEWAYS

We may provide you with access to third-party payment gateways such as PayPal. These services are not under our control and are not maintained by Carrysma Company. You agree to read the terms and conditions governing your selected payment gateway before facilitating any transactions through them.

5. INTELLECTUAL PROPERTY

Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you. We own and retain all proprietary rights to the Site, the Content, and all associated Intellectual Property rights. You are permitted to use the Site only as authorized by us. As a User, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Site and Services to create, display, use, play, and download Content subject to these Terms.

Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us in disrepute.

You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.

6. PRIVACY

The terms on which we collect, use and disclose your personal information are set out in our Privacy.

7. SALE TERMS

At the moment of purchase, you are agreeing with Carrysma Company.

You acknowledge and agree that any purchases of products made through the Site are covered by our Delivery and Returns and Exchanges terms and conditions and clause 10 below.

8. LIMITATION OF LIABILITY AND INDEMNITY

You agree that we shall not be liable for any damages suffered as a result of using the Site.

In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.

You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Site and Services and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Site.

Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.

As a condition of your access to and use of the Site, you agree to indemnify Carrysma Supply Co., Ltd. and its successors and assigns for all damages, costs, expenses, and other liabilities, including but not limited to legal fees and expenses, relating to any claim arising out of or related to:

(a) Your access to and of the Site;

(b) Your breach of these Terms and any applicable law or the rights of another person or party.

9. TERMINATION

You agree that we may, at any time and our sole discretion, with or without cause or any notice to you, terminate your access to the Site.

We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.

If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.

10. FORCE MAJEURE

We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, including but not limited to:

        Acts of god;

        Natural disasters;

         Sabotage;

         Accident;

         Riot;

         Shortage of supplies, equipment, and materials;

         Strikes and lockouts;

         Civil unrest;

         Computer hacking; or

         Malicious damage.

11. GOVERNING LAW

These Terms are governed by the laws of UK and each party submits to the jurisdiction of the courts of France.

12.UPDATES TO THESE TERMS

We reserve the right, in our discretion, to correct any errors or omissions in any part of the Site and Services. Any material on the Site and Services may be out of date at any given time and we are under no obligation to update such material.

We reserve the right, in our sole discretion, to change, modify, add or remove any part of these Terms, in whole or in part, at any time. Notification of the changes to these Terms will be posted on the Site and will be effective immediately unless expressed otherwise.

It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to unsubscribe from the Site and Services. Your continued use of the Site and Services will be deemed as your acceptance thereof.

We may assign or sublicense any of our rights or obligations under these Terms at any time, without obtaining your consent.